When you receive a call and the display on your screen is showing "via: " and a number, then you can fix this by navigating to your phones configuration dashboard.
- To do so, click the OK button in the middle of the Arrow Keys.
- Then enter the IPv4 address displayed on the phone into the URL section of a browser. e.g. https://192.168.1.11
- If you get a connection is not secure, just proceed to Allow the connection by clicking on the Advanced button (if you're on Chrome) or similar options.
![3e39706e6c7fb43300583d1f41ae67f6e6b6d9a40cb34331beb0e854dd6f4fc3b4e36c5bc6082bd2?t=4e5ac8056ccfed16dc1f4c922fb1d432](https://helpdesk.fantel.com.au/en/download/3e39706e6c7fb43300583d1f41ae67f6e6b6d9a40cb34331beb0e854dd6f4fc3b4e36c5bc6082bd2?t=4e5ac8056ccfed16dc1f4c922fb1d432)
- Then click on the Proceed to [phoneIP]
![91ca3e375f2cc90f3825391ba0d903224814e2e5ef5441a67df435235e5513b1325fdf3d94b55d2e?t=a46dba54e00e3b6c06ec559aee9b6315](https://helpdesk.fantel.com.au/en/download/91ca3e375f2cc90f3825391ba0d903224814e2e5ef5441a67df435235e5513b1325fdf3d94b55d2e?t=a46dba54e00e3b6c06ec559aee9b6315)
- Then enter admin for the username and admin for the password.
![762ebce8a16e3c8b3cadd0c0a0ff192b558351d38d3530a88cb10443ba406c005a02cbd83b214a05?t=1408748280af946253668f7bade712f3](https://helpdesk.fantel.com.au/en/download/762ebce8a16e3c8b3cadd0c0a0ff192b558351d38d3530a88cb10443ba406c005a02cbd83b214a05?t=1408748280af946253668f7bade712f3)
- Then navigate to Features > General Information > Diversion/History-Info
![4bf213845c9b435d9f7ebe05480ef1c4.png](https://ci3.googleusercontent.com/meips/ADKq_NZniymr70RLZrhGEogqWOexBqP6ouFbzsLrPHoUukEKrqTeHJCJp5-mJ_do3WK-LBoA8XIUJFuV1RGOG6Y9j7RQqJYvFQd36kxzwLZnDN6-3zSR7Uv10dQuu_l1-MSYpLBmR_wwHiMbemhZzt2qtQzCFxVPjxJCk_UPdS9x8fYAst3B4TBvuCTw0sNimPCB66q0HMK57So=s0-d-e1-ft#https://ticket.yealink.com/ticket-service/attach/editor/upload/image/20240723/4bf213845c9b435d9f7ebe05480ef1c4-1721718450396.png)
- And then disable (turn off) that option.
Then you're done!